Terms of Service

These terms govern your use of ClientTurn. By creating an account you accept them on behalf of the business you represent, and you confirm you are authorised to do so.

ClientTurn is sold to businesses. It is not a consumer product, and consumer cancellation rights do not apply to a business subscription.

ClientTurn receives leads from the Meta lead forms you connect, sends the follow-up messages you configure, asks the qualification questions you configure, and passes qualified leads to a booking link or a named member of your team.

The follow-up and qualification engines are deterministic: they apply the rules you set. Where an optional AI assist feature is enabled, it may only help interpret an inbound message or extract a value for a question you have already configured. It never composes a quote, a price, a promise of availability or a service-area commitment, and the deterministic rules always make the final decision.

• You are responsible for the accuracy of your account details and for keeping credentials confidential.
• You are responsible for everything done under your workspace, including by users you invite.
• User and lead limits are set by your plan and are enforced by the service.
• Tell us promptly at support@clientturn.co.uk if you believe your account has been accessed without authorisation.

• The free trial runs for 14 days and does not require a card. Trial workspaces carry reduced limits.
• Paid subscriptions renew automatically, monthly or annually depending on the term you choose, until cancelled.
• Prices shown on the site are in GBP and exclude VAT. VAT is applied where due.
• Charges from your SMS or WhatsApp provider are billed by that provider and are not included in your ClientTurn subscription.
• Fees paid are non-refundable except where the law requires otherwise. We may change prices with at least 30 days’ notice, effective at your next renewal.
• If payment fails we may suspend the service after notifying you and allowing a reasonable period to fix it.

You are the sender of every message the service delivers on your behalf, and you are the data controller for the people you contact. You agree that:

• you have a lawful basis under UK GDPR and PECR for every message you send, including any reactivation of older leads;
• every direct-marketing message includes a valid opt-out and your identity as the sender;
• you will not use the service to send unsolicited bulk messages, content that misleads about who is contacting the recipient, or content that is unlawful, harassing or deceptive;
• you will honour opt-outs and will not attempt to circumvent the opt-out, quiet-hours or attempt-limit controls.

You must also comply with the terms of the platforms you connect, including Meta’s platform terms and your messaging provider’s policies.

• Do not attempt to access another workspace’s data, probe our security controls, or interfere with the service.
• Do not resell, sublicense or provide the service to a third party as your own product without a written agreement with us.
• Do not upload contact lists you have no lawful basis to contact.
• Do not use the service to process special category data, payment card data, or data about children.

You retain ownership of the leads, messages, configuration and content in your workspace. You grant us the limited licence needed to host and process it in order to provide the service.

We process personal data as described in the Privacy Policy. Enterprise customers may request a signed data processing agreement.

The service depends on providers we do not control, including Meta, your SMS or WhatsApp provider, and your calendar or booking provider. If one of them changes, restricts or withdraws access, or is unavailable, parts of the service may not function. We will make reasonable efforts to restore or replace the affected capability but cannot guarantee continued availability of a third party’s platform.

We aim to keep the service available and to carry out planned maintenance outside UK business hours where practical. We do not offer a contractual uptime commitment on self-serve plans. Support is provided by email at support@clientturn.co.uk during UK business hours.

ClientTurn automates response speed, follow-up and qualification. It does not guarantee any number of replies, qualified leads, bookings, won jobs or revenue. Any figures shown on this website are illustrative product demonstrations, not customer results and not a forecast of your performance.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for loss of profit, loss of business, loss of goodwill or indirect or consequential loss. Our total liability in any 12-month period is limited to the fees you paid us in that period.

You will indemnify us against claims arising from messages you sent through the service in breach of section 5 or section 6.

• You may cancel a self-serve subscription at any time from your billing settings. Access continues to the end of the period you have paid for.
• We may suspend the service immediately where use of it is unlawful, creates a security risk, or breaches section 5 or 6.
• We may terminate for material breach that is not remedied within 14 days of written notice.
• After termination you may export your data for 30 days. It is then deleted in line with the retention periods in the Privacy Policy.

We may update these terms. Material changes are notified at least 30 days before they take effect, and continuing to use the service after that date means you accept them.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions: support@clientturn.co.uk.